Returns & Exchanges

HOW DO I RETURN AN ITEM(S)?

To return an item(s), please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned item(s) to the address which appears at the top of the packaging slip. Goods must be returned within 3 weeks of order date - unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your membership for future purchases if chosen. Comments would be appreciated. Send to: Oishi-M, 17 Delview Drive, Jan Juc, Victoria, 3228.

HOW CAN I EXCHANGE A PRODUCT(S)?

If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include $5 (cheque, money order or credit card details) for re-delivery within Australia, and $8 for re-delivery to New Zealand (credit cards only). No re-delivery fee applies when exchanging size (Australia only). If possible please include an alternative as we may have sold out of your first choice. For overseas exchanges cost will be at original freight charge. Please do not re-use our courier bag.

Refunds and exchanges are processed within 24 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Send to: Oishi-M, 17 Delview Drive, Jan Juc, Victoria, 3228.

Important Information

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: Strikes, floods etc.). All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Offers available until stocks sell out.

WE RESERVE THE RIGHT:

to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
items which are out of stock are shown on the website to be unavailable, however if for some reason you place an order and the goods are not available, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy.
that all orders are subject to availability of stock.
to take reasonable steps to verify that the order and credit details are bona fide.

Shopping Online

I HAVE NEVER PURCHASED ONLINE BEFORE - IS IT SAFE?

The Oishi-M Online Store supplies you with a secure session with Paypal. For terms and conditions of paypal, please view the attached link : https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/UserAgreement/ua/USUA-outside#pbp-policy

HOW SECURE ARE PAYPAL TRANSACTIONS?

PayPal uses the latest technology and proprietary procedures to protect the security of its members transactions. We encourage you to carefully review our Data Security and Encryption page to answer questions.

FOR OVERSEAS CUSTOMERS (INCLUDING NEW ZEALAND)

All prices are in Australian dollars. For further information regarding overseas orders, please refer to Postage & Delivery.

DO YOU CONVERT MY TOTAL INTO OTHER CURRENCIES?

No. We will bill your credit card in Australian dollars and your card company will convert the charges for you.